School Show Reservation Policies:

By making a reservation with StoryBook Theater you agree to the policies listed in your contract. Read all the information below and in your Contract thoroughly to ensure the best possible experience! Policies are followed strictly so please read through completely.
Pay special attention to your Payment Due Date on your contract. Full payment is due on that date, so mark your calendars!
Groups that are not paid by the due date are subject to losing their seats to other groups on a waiting list that have payment ready.

Changing your number of seats is allowed until the payment due date on your contract. Adding seats is subject to availability.
Payment is due on the date specified on your contract, and no refunds will be issued for empty seats on the day of the show.
Contracts must be honored for all seats on your reservation if you are late in payment. No reduction is allowed after the payment due date!

After payment is made, any late members of your group will need to secure their ticket to the show by calling the Box Office at 425-820-1800. You should understand that after payment has been made, any/all additional tickets will be at the general public price of $11.00 each ($10.00 + $1.00 service fee), and their seats will be general admission outside of the school group area. The likelihood of these individuals being seated with the original group is very slim.
Exceptions may be made (but not guaranteed) for last-minute new students and their guardians. These arrangements and payment must be made by the teacher or main contact person after approval from StoryBook Theater management.

Please arrive between 15-25 minutes prior to the start time on your contract.
Everyone in the group must have a prepaid reservation and all reservations must be made and paid for by the teacher/school or organizing parent on the contract. Individuals who have purchased their own tickets will be on a will call list separate from the school groups.
Please remember that all seats are presold so you should not bring extra, unpaid group members to the performance. There is no box office at the venue and tickets cannot be purchased day of.
We must know about any wheelchair/special needs at the time of payment. Seating plans are dependent upon this knowledge.

Each group is expected to provide an individual to organize the group in the lobby prior to seating.
Please do not leave students unattended.
Every group is seated according to prearranged seating plans. Please sit only in your designated area and do not move to another seat or you may inadvertently find yourself in another school’s seating area.

Food, drink and chewing gum are absolutely not allowed in the theater or lobby of the theatre. All book bags, backpacks and toys should be left at school or on the bus.
No photographs or video recording is permitted during the shows.
Cell phones or any other electronic devices should be off during the performance as it can interfere with the sound equipment or distract during the performance.
Try to use the restrooms in the lobby before your group is seated for the show.
StoryBook Theater performances are about one hour long and do not include an intermission